𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐚𝐧𝐝 𝐑𝐞𝐭𝐮𝐫𝐧𝐬

Delivery Charges

The carriage charge is based on the weight and/or number of parcels.  The carriage charge for your active order can be seen on bottom of the cart page.
There is a delivery charge of €6.95 per parcel, if an order is less than €10.00 and handling charge of €1.05 is charged.
Carriage Free for a single parcel: Orders to the value of €75 and consisting of one parcel are carriage free.  A charge of €6.95 applies to each additional parcel. 

Carriage Free for multiple parcels: For each additional €75 spent a further parcel is delivered free of charge.  e.g. if you spend €150 and have 2 parcels there is no carriage charge, but if you spend €120 and have 2 parcels, a carriage charge of €6.95 will apply.

All orders over €350.00 are carriage free, regardless of the number of parcels.

Order Tracking

We will email you a tracking number when your order is dispatched. 

Delivery Duration

We aim to deliver orders within 2-3 working days.*

*During the busy school order month of Sept and Oct orders take 2-4 working days.

Delivery Details

We deliver goods to both Southern and Northern Ireland.  However we don't deliver goods outside the Island of Ireland.

Please use the comment box when ordering if you have preferred date you would like the goods delivered or special instructions for the courier.  Please note we do not deliver on Saturdays, Sundays or on public holidays. Unfortunately we cannot deliver orders at a specific time so please contact us before ordering to see if the courier delivers to your area at the required time.

If the courier is unable to find your address they will call you for directions.  If there is nobody at the address stated, the courier will leave a calling card and attempt to deliver the order on a future date.  In the event of the courier being unable to deliver the goods they will be returned to Cregal Art and a full refund will be issued.

If the parcel(s) containing your goods are damaged we request that you sign for the goods "Damaged".
In line with our courier insurance procedure customers will need to contact us within 5 days of receipt of tracking number (sent via email, parcel due to be delivered the following day) if they have not received their parcel.

Returns & Refunds

Damaged or Faulty Goods
Please contact Cregal Art Ltd if any items are damaged, or undelivered within 5 days.

- Please contact us with an image of the faulty or damaged goods.  We will arrange collection and send replacement product(s) free of charge or refund.

Unwanted Goods

- Email us at info@cregalart.ie in advance of your return

- Goods must be returned within 14 days with proof of purchase and a reason for returning.

- The customer is responsible for the return of the goods in a resalable condition.

- Goods must be returned in original, unopened packaging.

- The refund will be credited to the card used to pay for your order via Stripe.